
Originally Posted by
94prez
Things I look for in a shop and how important they are:
Location - somewhat huge, but you (as owner) don't want to be in the high rent district. I will travel over an hour to get to sunrise, because they are good. I know guys travel pretty far to get to John Wood. On the other hand, it is a bummer there is no good shop near me (South Bay) that includes Diesel stuff. I would not send my ex-wife to 4WP.
Availability of stock - everyone is getting used to ordering stuff online. If you go to a shop to buy something, you want to be able to walk away with it.
Specialty - It would be good to be able to do it all, but you risk being just ok at everything instead of outstanding in a few things. Take shops like Hoopers that just ONLY do gears. Big shops like ORU do it all, and they have a pretty good reputation, but they have been doing it for a long time. As a new guy you would be relying quite a bit on others and if something happened to your 'go to guy' you would be SOL. ORU and 4WP are big enough get through employee attrition problems. As a biz you could have your tint guy per se, work as an independent contractor at your shop - but then you better make sure he/she is treating the customer right, or your screwed. Good shops don't need to advertise.
Clientele - Of course the ultimate goal is to make money, you may enjoy it but you aren't workin for free. You need to think about the type of shop you want to be considered and often it is clientele. Race, Show, Banks queens.. it is kinda like a gym...if you let your regulars bully the new paying customers and start a vibe that is uncool, your biz will suffer. If you want to do lifts and lowers and show and shine you may not attract the serious tow crowd and vice versa. Go where the money is, and where you are comfortable, and drive it that way. Sounds corny, but every good business needs a business plan, and a mission - and follow it.
Realistic Goals - Find a property in a location you have researched which allows you to do your thing and be competitive. Guys drive to John Wood because of John Wood. He could open his shop on the moon and we would find a way to get there. Start realistic. People pay Wood and know they are getting the best, that did not happen overnight. Shops come and go, the good people remain, and there are probably some good fab guys etc out there.
Contracts and relationships - I know a shop near me, that is pretty good for lift stuff, not the best, stays in biz because they do all the lifts for a few local dealerships that sell lifted new trucks.
Innovation - As much as I like my lifted beast, being forward looking I would consider a shop that has some specialty in Bio-diesel retrofit. If fuel gets to $5 gal and the environmental laws changed, lots of us will be reconsidering how we 'roll'. I guess, don't over extend, and get the basics, but think outside the box.
Sounds like you have operated sans brick and mortar for a while so you'll have to roll in the reality of rent, insurance, employee tax, biz tax, other tax, Oh, did I mention more tax and regulation...so consider your locale. Some cities are easier to do biz with.
Gimmicks. As much as I would like bikini clad girls polishing my lug nuts, I am not going to bother if it is a lousy product with crappy service. These forums are a pretty good place to take the pulse of the industry.
Just some thoughts, you asked.
Good luck dude. Follow your dream, but have a good plan.
94prez
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