So this started with buying a SCT TSX with offroad and tunes from Eric at IDP. Tuner worked ok for a few weeks until I started tinkering with the device (shift types etc) The tuner would frequently and when I say that I mean couple times a day, lose connectivity, freeze up, shut down and on and on.
Amongst the other problems was it would RARELY load a tune properly, standard tune times were between 1 hour to 3 hours. Even after the time length in never seemed "right" would shift funky, missed at idle on any tune etc. I called SCT probably 20 times in about 6 months with problems, and every time I would get the cookie cutter, "restart the unit, wait 5 minutes, unplug dongle..." response.
I tried everything the techs would have me do and nothing got better. I finally got one of the tech to tell me its NORMAL to have a 1.5hr tune load time. That is unacceptable to say the least, after going 'round and 'round with them I finally had enough and requested a refund since the device is obviously defective. I spoke with 5 people who told me "no, we dont do that you should have returned it sooner" etc.
Finally I email Eric and told him about the situation and he said "let me look into it" Hours later I received an email saying he was able to arrange a refund (even though SCT was going to ding me 15% restocking, nice huh? For a defective unit) Since I wanted to stay with IDP tunes and service Eric replaced the POS TSX with a X3 offroad with IDP tunes and a Edge CTS monitoring system. Straight exchange, no hassles, returned it within the same day he received my TSX (since my truck cant be run with the turbo back and no tunes)
So there you have it, my tuner is slated to come in tomorrow(tracking confirms it)
Thanks again Eric and IDP!
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